Shipping Protection
At Cíelo Fióra Atelier, we offer Shipping Protection as an extra layer of assurance for your order during the shipping process. This service provides peace of mind by covering loss during transit. Shipping Protection applies only during the shipping process and expires once the package has been marked as delivered.
What Does Shipping Protection Cover?
-
Loss during transit: If your order does not arrive and tracking does not confirm delivery.
-
Product damage: Covers damage to the product during the delivery process.
What Is Not Covered by Shipping Protection?
-
Theft after delivery: If tracking information shows the package has been delivered and the shipping partner provided proof of delivery, Shipping Protection no longer applies.
-
Incorrect address provided: Shipping Protection does not apply if the address provided by the customer is incorrect.
How to Claim Shipping Protection
To file a claim under Shipping Protection, follow these steps:
-
Contact us within 30 days of the expected delivery date at support@cielo-fiora.com.
-
Provide the following information:
- Your order number
- A description of the issue (e.g., lost package)
- Supporting evidence, such as a police report for theft during delivery.
-
Review Process: Your claim will be reviewed within 5 business days.
-
Resolution:
- If approved, you will receive a replacement product or store credit equal to the value of your purchase.
- Refunds to the original payment method are not available.
Costs and Conditions
-
Optional: Shipping Protection is not automatically included. Customers may choose to add this service at checkout.
-
Non-refundable: The cost of Shipping Protection will not be refunded, even if no issues arise.
Relationship to Existing Policies
- Shipping Protection provides an extra layer of assurance during the shipping process. Once tracking confirms delivery, the protection expires.
- Once the package has been marked as delivered by the carrier, Shipping Protection expires. If the shipping partner provides Proof of Delivery (POD), we are no longer responsible for lost or stolen packages after delivery.
Important: Please ensure the address you provide at checkout is accurate. Shipping Protection does not cover orders with incorrect address details.
For any questions or more information about Shipping Protection, contact our customer service team at support@cielo-fiora.com.
Contact Information
🛒 Trade name: Cíelo Fióra Atelier
📧 Email: support@cielo-fiora.com
30-Day return or exchange
